Terms and Conditions

Bookings & Payments

Please treat all bookings as provisional until we send you confirmation via email.  We require a a non-refundable 30% deposit (or full payment) of the cost of your stay to secure a booking. Bookings must be paid in full 8 weeks before your stay. If the booking is less than 8 weeks from the date of your stay the full price of the stay is required.

We accept payments by debit or credit card online at the time of your booking or you can pay by cheque or bank transfer. Confirmation of the booking will be sent after we have received the deposit (or full payment).  Canvas & Campfires reserves the right to re-let the accommodation and retain the deposit, if the balance is not paid by the due date. We will of course attempt to contact you to remind you of the due date. Canvas & Campfires only accepts bookings from persons over 18 years of age. Canvas & Campfires reserves the right, at all times, without statement of reasons, to refuse or cancel a booking.

The prices featured on the website are not binding; Canvas & Campfires reserves the right to modify these prices. At the time of booking you will be informed of the prices applicable. The price stated on the confirmation invoice is binding.

Arrival

Please advise us of your intended arrival time and if possible update us en-route. Check-in starts at 4pm but if we are ahead of schedule we will endeavour to let you know. Please ensure you plan your journey to arrive no later than 7pm.

When you arrive go through the signposted gate and wait in the car parking area.  One of us will be along to show you to your safari tent. You can then drive down to the pond to unpack. We provide wheelbarrows for the short distance from the pond to the tents. We will be on hand to assist should you have any problems in unpacking and getting your possessions to your tent. We then ask that you park your car in our designated car parking area at the top of the site. Guests are requested to vacate their lodge by 10 am on the date of their departure.

Cancellations

If you cancel within 8 weeks of your arrival date we will endeavour to re-let your accommodation. If we are unable to do so, then we regret that we will be unable to refund any monies paid. Should you cancel prior to this date, we will refund any monies paid, less your deposit, or reschedule your stay for another date. An administration fee of £30 will be charged in this instance. We recommend that you have appropriate holiday insurance cover.

In the unlikely event that we need to cancel your holiday we shall inform you as soon as possible and refund all monies paid to us, by you, within 14 days of notifying you.

Day visitors are welcome. Please inform us of their arrival in advance so we can agree parking arrangements. We also need their contact details, should we, in the case of an emergency, need to know who is on site. All visitors must leave the site by 10pm.

Dogs

We are happy to welcome 2 well behaved dogs per safari tent. We are a working farm so dogs must be kept under control and on leads at all times whilst on site. We have cats, sheep, free range chickens and ducks. Dogs must not be left unsupervised in the safari tents. We charge a £15 supplement per dog. Please clean up after your dog. Bins are provided on site.

Whilst on site

We ask that guests keep noise to a minimum after 10.30pm and before 8am, in consideration of others. Smoking is not permitted at anytime within or in the immediate vicinity or the safari tents, barn, honesty shop or on the decks. Please do not light candles, or leave fires unattended.

By booking and coming to Pant Yr Hwch you agree to be responsible for your children and animals and children or animals in your care, and your own welfare and to take all reasonable precautions against personal injury, injury to others and damage to facilities and the safari  tents. Children must be supervised at all times near the pond and alongside the stream.

Use of the facilities at Pant Yr Hwch, such as the pond and nature trails, is the responsibility of the Guest and is done so at their own risk.

Canvas & Campfires accepts no liability for theft, loss or damage to your property that may arise from your stay at Pant Yr Hwch

Privacy Policy

Canvas & Campfires - Privacy Policy

Your privacy is of the utmost importance, we are therefore committed to safeguarding your personal information. We are also legally obliged to use your information in line with current legislation covering the protection of personal information, including the Data Protection Act 1998.

Who we are

Canvas & Campfires is a trading name of Waters & Neale Ltd, we are a small family run glamping site and accommodation business.  We committed to preserving the privacy of all visitors to our website and our glamping site. Please read the following privacy policy to understand how we use and protect the information that you provide to us. By registering, making an enquiry or placing an order with us, you consent to the collection, use and transfer of your information under the terms of this policy. You can review your consents and access your data by contacting ellie@canvasandcampfires.co.uk

 

Information that we collect from you

When you visit, enquire or order services via our website or over the phone you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

 

How we collect information?

We collect information in three ways:

Information you give us

You may provide us with information by completing forms on our website or by contacting us via email, telephone or other means.  We also collect information when you voluntarily complete customer surveys, provide feedback or participate in competitions.

Information we derive from other sources

We may also collect information about you from other sources such as public records or bodies, or through targeted research. Any personal information obtained is processed in accordance with the principles and conditions contained within the Data Protection Act 1998.

Information we collect from you

Like most websites, when you visit our website(s) we also collect information about usage via cookies, and we also track user and traffic patterns; however, we do not collect personal information via cookies. More information on our use of cookies is detailed below in Subscriptions, Tracking and Cookies.

 

Use of your information

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested or to answer your enquiries. It will also enable us to bill you and to contact you where necessary concerning your order. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, we will also use some of the information to satisfy our obligations to the HSE, local authority, HRMC and other authorities where appropriate.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have explicitly consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

 

Disclosure of your information

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. Examples of this include our secure payment system Stripe.com and google analytics.  If you have any questions in regards to this please contact ellie@canvasandcampfires.co.uk

We will never pass your details on to third parties for marketing purposes and will only send you marketing information if you have explicitly requested that we do so. You can change your mind about any of these permissions at any time.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

 

Usage tracking

We tracks user traffic patterns throughout our site. However, we do not correlate this information with data about individual users. We break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Cookies

To comply with EU legislation that was introduced in May 2012, this section documents how this website might collect information as you browse and use it to provide a tailored service to improve your online experience.

Canvas & Campfires may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. The only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites.  We use cookies to track user traffic patterns (as described above).

You do not need to have cookies turned on to use this site. You can set your browser not to accept cookies

We also use cookies to help track the success of our adverts through both google ad words and facebook ads.

 

Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

 

Accessing and updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date or you may wish to ask us to erase all of you data. If you wish to do this, please email ellie@canvasandcampfires.co.uk

 

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

 

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to ellie@canvasandcampfires.co.uk