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Terms and Conditions

Bookings & Payments

Please treat all bookings as provisional until we send you confirmation via email.  We require a a non-refundable 30% deposit (or full payment) of the cost of your stay to secure a booking. Bookings must be paid in full 8 weeks before your stay. If the booking is less than 8 weeks from the date of your stay the full price of the stay is required.  If you choose to pay a deposit we will automatically collect the balance when it becomes due (8 weeks before you stay).  If you would prefer us not to do this please contact us on ellie@canvasandcampfires.co.uk

We accept payments by debit or credit card on line at the time of your booking or you can pay by cheque or bank transfer. Confirmation of the booking will be sent after we have received the deposit (or full payment).  Canvas & Campfires reserves the right to re-let the accommodation and retain the deposit, If the balance is not paid by the due date. We will of course attempt to contact you to remind you of the due date. Canvas & Campfires only accepts bookings from persons over 18 years of age and reserve the right, at all times, without statement of reasons, to refuse or cancel a booking.

The prices featured on the website are not binding; Canvas & Campfires reserves the right to modify these prices. At the time of booking you will be informed of the prices applicable. The price stated on the confirmation invoice is binding.

Arrival

Please advise us of your intended arrival time and if possible update us en-route. Check-in starts at 4pm but if we are ahead of schedule we will endeavor to let you know.

When you arrive go through the first farm gate and wait in the car parking area.  One of us will be along to show you to your safari tent.  We provide wheelbarrows to take your possessions from the car park to the tents. We will be on hand to assist should you have any problems in unpacking and getting your belongings to your tent. Guests are requested to vacate their tent by 10.30 am on the date of their departure.

Cancellations

If you cancel within 8 weeks of your arrival date we will try to re-let your accommodation. If we are unable to do so, then we regret that we will be unable to refund any monies paid. Should you cancel prior to this date, we will refund any monies paid, less your deposit, or reschedule your stay for another date. An administration fee of £30 will be charged in this instance. We recommend that you have appropriate holiday insurance cover.

In the unlikely event that we need to cancel your holiday we shall inform you as soon as possible and refund all monies paid to us, by you, within 14 days of notifying you.

Please note that we do not offer refunds for bad weather.

Dogs

We are happy to welcome 2 well behaved dogs in two of our safari tents. We are a working farm so dogs must be kept under control and on leads at all times whilst on site. We have cats, sheep, free range chickens and ducks. Dogs must not be left unsupervised in the safari tents. We charge a £20 supplement per dog. Please clean up after your dog. Bins are provided on site.

Whilst on site

We ask that guests keep noise to a minimum after 10.30pm and before 8am, in consideration of others. Smoking is not permitted at anytime within the safari tents, honesty shop or on the decks. Please do not light candles, or leave fires unattended.

Day visitors are welcome. Please inform us of their arrival in advance so we can agree parking arrangements. We also need their contact details, should we, in the case of an emergency, need to know who is on site. All visitors must leave the site by 10pm.

By booking and coming to Pant Yr Hwch you agree to be responsible for children or animals in your care, and your own welfare.  You agree to take all reasonable precautions against personal injury, injury to others and damage to facilities and the safari  tents. Children must be supervised at all times near the pond, alongside the stream and in the woodland areas.

We are a working farm so strongly advise that you wash your hands after contact with our animals and before eating.

Use of the facilities at Pant Yr Hwch, such as the pond and nature trails, is the responsibility of the Guest and is done so at their own risk.

Canvas & Campfires accepts no liability for theft, loss or damage to your property that may arise from your stay at Pant Yr Hwch, unless due to a breach of a duty on our part.

Breakages, tent condition and cleanliness

We understand that from time to time breakages happen.  Please inform us of any breakages when they occur so we have a chance to order replacements for future guests.  We reserve the right to charge customers for any breakages, especially for significant damage to tents and contents.  Guests will only be charged the cost of replacements or repairs to items or for additional cleaning costs if the tents are left in a particularly bad state.