Your privacy is of the utmost importance, we are therefore committed to safeguarding your personal information. We are also legally obliged to use your information in line with current legislation covering the protection of personal information, including the Data Protection Act 1998.
Who we are
Information that we collect from you
When you visit, enquire or order services via our website or over the phone you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
How we collect information?
We collect information in three ways:
Information you give us
You may provide us with information by completing forms on our website or by contacting us via email, telephone or other means. We also collect information when you voluntarily complete customer surveys, provide feedback or participate in competitions.
Information we derive from other sources
We may also collect information about you from other sources such as public records or bodies, or through targeted research. Any personal information obtained is processed in accordance with the principles and conditions contained within the Data Protection Act 1998.
Information we collect from you
Use of your information
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested or to answer your enquiries. It will also enable us to bill you and to contact you where necessary concerning your order. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, we will also use some of the information to satisfy our obligations to the HSE, local authority, HRMC and other authorities where appropriate.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have explicitly consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
Disclosure of your information
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. Examples of this include our secure payment system Stripe.com and google analytics. If you have any questions in regards to this please contact email@example.com
We will never pass your details on to third parties for marketing purposes and will only send you marketing information if you have explicitly requested that we do so. You can change your mind about any of these permissions at any time.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
We tracks user traffic patterns throughout our site. However, we do not correlate this information with data about individual users. We break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser).
To comply with EU legislation that was introduced in May 2012, this section documents how this website might collect information as you browse and use it to provide a tailored service to improve your online experience.
You do not need to have cookies turned on to use this site. You can set your browser not to accept cookies
Security and data retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date or you may wish to ask us to erase all of you data. If you wish to do this, please email firstname.lastname@example.org
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to email@example.com