Privacy & Cookies

Your privacy is of the utmost importance, we are therefore committed to safeguarding your personal information. We are also legally obliged to use your information in line with current legislation covering the protection of personal information, including the Data Protection Act 1998.

Who we are

Canvas & Campfires is a trading name of Waters & Neale Ltd, we are a small family run glamping site and accommodation business.  We committed to preserving the privacy of all visitors to our website and our glamping site. Please read the following privacy policy to understand how we use and protect the information that you provide to us. By registering, making an enquiry or placing an order with us, you consent to the collection, use and transfer of your information under the terms of this policy. You can review your consents and access your data by contacting ellie@canvasandcampfires.co.uk

Information that we collect from you

When you visit, enquire or order services via our website or over the phone you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

How we collect information?

We collect information in three ways:

Information you give us

You may provide us with information by completing forms on our website or by contacting us via email, telephone or other means.  We also collect information when you voluntarily complete customer surveys, provide feedback or participate in competitions.

Information we derive from other sources

We may also collect information about you from other sources such as public records or bodies, or through targeted research. Any personal information obtained is processed in accordance with the principles and conditions contained within the Data Protection Act 1998.

Information we collect from you

Like most websites, when you visit our website(s) we also collect information about usage via cookies, and we also track user and traffic patterns; however, we do not collect personal information via cookies. More information on our use of cookies is detailed below in Subscriptions, Tracking and Cookies.

Use of your information

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested or to answer your enquiries. It will also enable us to bill you and to contact you where necessary concerning your order. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, we will also use some of the information to satisfy our obligations to the HSE, local authority, HRMC and other authorities where appropriate.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have explicitly consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

Disclosure of your information

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. Examples of this include our secure payment system Stripe.com and google analytics.  If you have any questions in regards to this please contact ellie@canvasandcampfires.co.uk

We will never pass your details on to third parties for marketing purposes and will only send you marketing information if you have explicitly requested that we do so. You can change your mind about any of these permissions at any time.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Usage tracking

We tracks user traffic patterns throughout our site. However, we do not correlate this information with data about individual users. We break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Cookies

To comply with EU legislation that was introduced in May 2012, this section documents how this website might collect information as you browse and use it to provide a tailored service to improve your online experience.

Canvas & Campfires may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. The only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites.  We use cookies to track user traffic patterns (as described above).

You do not need to have cookies turned on to use this site. You can set your browser not to accept cookies

We also use cookies to help track the success of our adverts through both google ad words and facebook ads.

Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Accessing and updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date or you may wish to ask us to erase all of you data. If you wish to do this, please email ellie@canvasandcampfires.co.uk

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to ellie@canvasandcampfires.co.uk